About Ostara Systems

Our Story

Ostara Systems is at the forefront of CAFM technology, providing innovative solutions that help organisations of all sizes manage their facilities more efficiently and effectively. Established in 2007 by an experienced team of facilities management and software professionals, the Ostara CAFM Solution was designed with a clear aim: to build a CAFM platform designed by FM professionals, for FM professionals. Rather than a “one-size-fits-all” solution, the Ostara CAFM system was created as a flexible & highly configurable platform to tackle the most complex challenges in the industry: legislative compliance, real-time financial control, and operational transparency.

Fast forward to the present day, and The Ostara CAFM System leads the industry as an ISO 27001-accredited SaaS platform, and continues to be developed and hosted in the UK. It is now used across the globe, and has been translated into multiple languages, helping organisations worldwide optimise their facilities management operations. It incorporates the latest technologies to provide a cutting-edge experience, within a user-friendly interface that requires little to no training. This includes a disciplined and strategic approach to AI integration, ensuring every implementation delivers measurable value to core system functions.

With regards to our clients, the Ostara Systems team goes beyond the initial setup of mobilising new clients. This is done by building relationships and ensuring users are provided with training and advice on industry best practice as they evolve and enhance their operational processes, supported by the Ostara System.

Our Mission

To provide world-class CAFM solutions that empower facility management teams to operate at peak efficiency while maintaining the highest standards of security and reliability. We want to be more than just a software provider: we want to partner with our clients to support them and evolve with them.

Why Ostara?

We understand that effective facility management requires more than just software. It requires a partner who understands your challenges and provides solutions that work in the real world. That’s why we’ve built Ostara to be intuitive, powerful, and reliable. To learn more about the origins of the name Ostara and NEXUS click here.

Meet the Team

The Ostara team brings together expertise spanning system development, project management, testing, and contact centre management — all focused on facilities management. They understand the pressures FM professionals face around cost savings, procurement, customer service, and stakeholder reporting. The system is built to address these challenges directly, and the team continuously enhances it through a mix of technical skill, commercial awareness, and creative problem-solving to give clients a competitive edge. 

Neil Harrison

CEO

Neil Harrison

Neil is the CEO, he …

Jayne Harrison

Finance Director

Jayne Harrison

Jayne is the Finance Director and Co-owner of Ostara Systems.

Darren Bayley

Operations Director

Darren Bayley

Darren is the Operations Director

Steve Sartain

CTO

Steve Sartain

Steve is the CTO

Donna Sartain

Helpdesk Manager

Donna Sartain

Donna is the Helpdesk Manager for the Whitbread Maintenance Helpdesk

Richard Loveday

Deputy Helpdesk Manager

Richard Loveday

Richard is the Deputy Manager for the Whitbread Maintenance Helpdesk.

Darren Bryant

Helpdesk Manager

Darren Bryant

Darren is the Manager of the Workplace Services Helpdesk

Natalie Lawrence

Deputy Helpdesk Manager

Natalie Lawrence

Natalie is the Deputy Manager for the Santander Workplace Services Helpdesk

Bob Phillips

Support Manager

Bob Phillips

Bob is the manager of our Software Support Desk