Whitbread

Premier Inn is the UK’s biggest hotel brand offering over 700 hotels and 59,000 rooms.

The hotel group employs over 400 Internal Maintenance Team Members who are the premier point of call for basic repairs and are supported by an external specialist supply chain of over 200 suppliers. These internal maintenance team members benefit from the mobile technology and are all supported by a mobile tablet on which they are running the Ostara web application, where they are able to review, raise and complete maintenance jobs. The Ostara application also gives them the ability to externalise jobs that they are unable to complete themselves.

The Ostara mobile application is also assisting Premier Inn’s regional management team who are able to receive real-time notifications and authorise work without the need to be in front of a PC. The management team now have increased budgetary control with authorisation rules based on real-time spend against budget.

In choosing the Ostara System, Premier Inn were able to move to a full asset management process to assist in the management of warranty and full life cycle cost along with detailed history of repairs per asset.