About Ostara
Ostara Systems Ltd emerged as one of the UK’s leading providers in the Computer-Aided Facilities Management (CAFM) sector. Established over a decade ago by an experienced team of facilities management and software professionals, the Ostara CAFM Solution continues to be developed and is hosted in the UK, and is now used in 13 different countries, and has been translated into 9 different languages.
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Contractor Management

Having utilised the integrated Pre-Qualification functionality, the quality and integrity of the contractor base will have been established. A clear, impartial view of a contractor’s performance can be ascertained from three key factors, in addition to the accuracy of the work carried out, logged and monitored by the system.

Factors of Contractor Management:

  • RESPONSE

    Did the contractor meet the SLA (service level agreement), basically did they arrive when they said they would?

  • FIRST FIX

    Was the fault fixed on the first day of attendance?

  • SYSTEM USE

    Was the system used to log on and off the job plus any next steps communicated?

Incentives can be applied and used to drive best practice in the supply chain – at the same time as driving up the quality you can drive down costs. How well contractors perform according to the urgency of jobs can be easily seen and acted upon.

Within the Ostara supply chain management software, Contractor Management uses the three key factors listed above to ensure performance management is straightforward and transparent for all parties. In addition, the verification process allows for feedback from end users after a visit has taken place, to obtain qualitative information on the works carried out.

To discuss how the Ostara CAFM Solution can help you, contact us today!

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